Frequently Asked Questions

Everything you need to know about your Laline experience

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please ensure you have your receipt or order confirmation for processing.

Are Laline products tested on animals?

No, Laline is committed to being cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your products suitable for sensitive skin?

Many of our products are formulated with gentle ingredients; however, we recommend checking the full ingredient list on the product page or performing a patch test before full use.